Frequently asked questions

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What are freshwater pearls?

Freshwater pearls, nature's own gemstones, are cultivated in the serene waters of our rivers and lakes. Unlike their ocean-born counterparts, these pearls possess a special glow, offering a rich array of shapes and hues that stand as a testament to their unique beauty. Best of all, they come without the hefty price tag of their saltwater equivalents

How do I care for my pearl jewelry?

Avoid Contact with Harsh Chemicals:

Pearls are sensitive to acids, chemicals, and even sweat. Don't wear them when using perfumes, hairsprays, lotions, or any household cleaning products.

Put On Jewelry Last:

When getting dressed, make sure to put on your pearl jewelry after you've applied cosmetics, perfumes, and hairspray. This will minimise their exposure to chemicals.

Avoid Direct Sunlight:

Too much sun can cause pearls to fade or change colour. Store your pearl jewellery in a cool, shady spot.

Clean Gently:

After wearing, give your pearls a wipe with a soft, lint-free cloth to get rid of any body oils or sweat. This stops dirt and grime from building up.

Avoid Abrasive Materials:

Don't use harsh things like toothbrushes or rough cloths to clean pearls. They can scratch the delicate surface.

Keep Separate from Other Jewellery:

Store your pearls away from other jewellery to prevent them from getting scratched or tangled with other pieces.

How long does delivery take?

Within 4-7 days for local shipping

How do I receive [main product]? What if I live outside Australia?

We only have Nationwide Shipping

Can I gift it to a friend, sister, partner, or family member?

Of course!

Do you offer a refund?

Yes, we offer a refund within 30 days of delivery date. 

If the product is faulty or not as described, we'll give you a refund. Just send us a video and pictures of the item.

Do you allow return and exchange?

Yes, we offer a return and exchange within 30 days of delivery date. Email us: missamazingpearl@gmail.com